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Oracle 1Z0-1161-1 Exam Syllabus Topics:

Topic
Details

Topic 1

Oracle Cloud Success Navigator and Oracle Cloud Quality Standards: This section of the exam measures the skills of Training and Learning Managers and focuses on optimizing cloud adoption. It explains the importance of Cloud Success Navigator and Cloud Quality Standards in ensuring smooth implementation and ongoing optimization of Oracle Cloud solutions. The section also describes how OMBPs are embedded within Oracle Cloud and applied with Starter Configuration to create an efficient and scalable cloud environment.

Topic 2

Oracle Cloud Applications and Oracle Modern Best Practice (OMBP): This section of the exam measures the skills of OGL Administrators and covers the offerings and capabilities of Oracle Cloud Applications. It explains how Oracle Cloud solutions help businesses streamline operations, enhance customer experience, and improve decision-making. The key features of the Oracle CX suite are outlined, providing insight into its role in customer engagement. Additionally, it explains how data flows between various CX Modern Best Practices (OMBPs) to ensure seamless integration and operational efficiency.

Topic 3

OMBPs for CX Sales Performance Management: This section of the exam measures the skills of Training and Learning Managers and covers sales performance management using OMBPs. It explains the process from designing a compensation plan to making participant payments, ensuring sales teams are effectively rewarded. The section highlights key considerations and takeaways for implementing CX Sales Performance OMBPs to optimize incentive structures. Furthermore, the key metrics used to measure the success of these OMBPs are described, helping organizations track and refine their compensation strategies.

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Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q15-Q20):

NEW QUESTION # 15
What is the role of Intelligent Document Recognition (IDR) in Oracle Fusion Cloud CX?

A. To automate the extraction of data from documents for faster processing.
B. To provide real-time customer insights.
C. To generate marketing campaign content.
D. To manage customer interactions on social media.

Answer: A

Explanation:
Intelligent Document Recognition (IDR) in Oracle Fusion Cloud CX leverages AI to streamline document-related processes. Its primary role is to automate the extraction of data from documents for faster processing.
How It Works: IDR uses machine learning to scan and interpret unstructured documents (e.g., invoices, contracts), extracting key data (e.g., names, dates, amounts) without manual input.
Benefit: This accelerates workflows like order processing or customer onboarding, improving operational efficiency and reducing errors.
CX Context: In CX, it supports service and sales by quickly integrating document data into customer records.
Option A (Campaign Content): IDR doesn't create content; it processes existing documents.
Option B (Customer Insights): Insights may be a byproduct, but it's not the primary role.
Option D (Social Media): IDR is unrelated to social media management.
Oracle Fusion Cloud CX documentation, such as "Oracle AI for Fusion Applications," highlights IDR's automation capabilities.

NEW QUESTION # 16
Which metric is used to measure the effectiveness of the Demand to Management OMBP?

A. Customer Acquisition Cost.
B. Inventory Turnover.
C. Supplier Lead Time.
D. Forecast Accuracy.

Answer: D

Explanation:
The Demand to Management OMBP in Oracle Fusion Cloud SCM focuses on aligning supply with demand through effective forecasting and planning. The metric used to measure its effectiveness is Forecast Accuracy.
Definition: Measures how closely demand forecasts match actual demand, expressed as a percentage.
Relevance: High accuracy indicates the OMBP successfully predicts demand, enabling efficient inventory and resource planning.
Option B (Acquisition Cost): Marketing-focused, not demand management.
Option C (Inventory Turnover): Reflects inventory efficiency, not forecast effectiveness.
Option D (Lead Time): Supplier-related, not a direct measure of demand management.
Oracle Fusion Cloud SCM documentation, such as "Demand Management Guides," identifies forecast accuracy as the key metric.

NEW QUESTION # 17
Which metric is critical in understanding the impact and effectiveness of the Incentive Plan to Seller Earnings OMBP in Oracle Fusion Cloud CX Sales Performance?

A. Total Number of Incentive Plans Offered, which captures the quality and effectiveness of the incentives in driving sales.
B. Sales Quota Attainment, which demonstrates the direct correlation between incentives and sales performance.
C. Manager Satisfaction with the Incentive Structure, which captures the sales team's performance and earnings.

Answer: B

Explanation:
The Incentive Plan to Seller Earnings OMBP aims to motivate sales reps through compensation tied to performance. The critical metric for understanding its impact and effectiveness is Sales Quota Attainment, which demonstrates the direct correlation between incentives and sales performance.
Sales Quota Attainment: Tracks how well reps meet or exceed targets, directly reflecting whether incentives drive desired behaviors and results.
It ties earnings to measurable sales outcomes, validating the OMBP's success in aligning compensation with business goals.
Option A (Number of Plans): Quantity of plans doesn't indicate their quality or impact on performance.
Option C (Manager Satisfaction): Subjective satisfaction lacks the precision of performance-based metrics.
Oracle Fusion CX Sales Performance documentation, including "Incentive Compensation Guides," highlights quota attainment as a primary measure of incentive effectiveness.

NEW QUESTION # 18
Which two modern features of Oracle Redwood User Interface are integrated into Oracle CX Applications?

A. Standardized User Experience, such as familiar layouts, terminology, and interaction patterns, reducing the learning curve and improving usability.
B. Contextual Journeys, such as presenting different dashboards and actions to various levels of users.
C. Embellished AI, such as providing intelligent recommendations, automating tasks, offering predictive insights, or personalizing the user experience.
D. Nudges, such as visual cues, notifications, or strategically placed suggestions to encourage users to take specific actions.

Answer: A,B

Explanation:
The Oracle Redwood User Interface (UI) enhances usability in Oracle CX Applications with modern features. The two integrated features are:
A . Standardized User Experience: Provides consistent layouts, terminology, and patterns, reducing training time and boosting productivity.
C . Contextual Journeys: Delivers role-based dashboards and actions, tailoring the UI to user needs (e.g., sales reps vs. managers).
Option B (Nudges): While useful, nudges are less emphasized as a core Redwood feature in CX Applications.
Option D (Embellished AI): AI capabilities exist but are functional enhancements, not UI-specific features.
Oracle's "Redwood Design System" documentation highlights Standardized User Experience and Contextual Journeys as key UI elements.

NEW QUESTION # 19
Which KPI helps evaluate the success of the campaign in driving business outcomes for the Campaign Execution to Opportunity OMBP in Oracle Fusion Cloud CX Marketing?

A. Social Media Engagement metric for adapting content strategies during campaign execution.
B. Real-time Tracking of the Campaign Reach metric for gauging immediate audience engagement during campaign execution.
C. Pre-campaign Review of Historical Campaign Performance metric for setting success benchmarks.
D. Average Campaign Cost per Won Opportunity metric for understanding the financial return on investment.

Answer: D

Explanation:
The Campaign Execution to Opportunity OMBP aims to turn marketing campaigns into sales opportunities. The KPI that evaluates its success in driving business outcomes is Average Campaign Cost per Won Opportunity, as it measures financial return on investment (ROI).
Definition: Calculates the cost of the campaign divided by the number of opportunities won, showing cost-efficiency and business impact.
Business Outcome Focus: Links marketing spend to tangible sales results, a critical measure of success.
Option A (Historical Review): Useful for planning, not evaluating outcomes.
Option C (Social Engagement): Tracks engagement, not business results.
Option D (Campaign Reach): Measures exposure, not conversions or ROI.
Oracle Fusion CX Marketing documentation, like "Campaign Management Guides," highlights cost-per-opportunity as a vital KPI for ROI assessment.

NEW QUESTION # 20
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